Charles Njagua, also known as Jaguar, a singer-turned-politician, has said that he is the director of iPhone Street Kenya, a prominent retail store in Nairobi.
The shop has recently faced criticism for allegedly selling subpar phones and providing inadequate customer support.
Many affected Kenyans shared their negative experiences online.
Many customers have discovered that their new iPhones were, in fact, refurbished Products.
After facing backlash, the shop admitted their lack of a dedicated customer service team.
Jaguar, who is notably affluent, surprised many by revealing his association with the controversial store.
He pledged to rectify the situation and restore the shop’s tarnished reputation.
While addressing dissatisfied clients on Instagram, Jaguar took full responsibility for the issue and promised to establish a new
customer service team for improved product information and conflict resolution.
Some clients are demanding restitution (for those who received refurbished phones disguised as new)
They sought assurance that affected individuals would either receive the new phones they paid for or be refunded.
No assurance has been offered so far