Carrefour, has introduced a self-checkout service for its customers; aiming to cut down on queues and accelerate the checkout process.
Christophe Orcet, who recently took up the role of Kenya Country Manager, made the announcement yesterday.
Carrefour will be the first supermarket in Kenya to offer self-checkout services.
The service is available at the Westgate Mall branch and will expand to other branches in the coming months.
The self-checkout service offered by Carrefour has a limit of 15 items per transaction.
Once customers have finished shopping, they can proceed to the self-checkout booth, which is clearly marked for easy identification.
At the booth, they can select a checkout point that includes a scanner and display, and begin scanning their items by pressing the ‘START’ button.
To avoid double scanning, customers should scan and set aside their items after scanning them, and an attendant is available to assist with any errors.
Once all items are scanned, customers should press ‘complete’ and select their preferred payment method, which can be a card or mobile money such as M-PESA.
To earn points, shoppers can scan the QR code on the screen if they are registered for MyClub Card.
If customers have enough points, they can also use their loyalty card to pay for their items.
For M-PESA payments, customers need to enter their M-PESA number and authenticate using a PIN sent to their screen.
For card payments, customers should tap their card at the POS machine on the booth to complete the payment. Finally, customers should bag their items and leave the store.